OÜ Profitology, register code 12657604, address Padriku tee 1/6 -7, Tallinn, (hereinafter referred to as Service Provider) and a client, who places an order in the e-store and identifies oneself by entering personal information on the order form (hereinafter referred to as Service User), have signed this e-store Contract of Use (hereinafter referred to as Contract of Use).
1.1. An internet store created by the Service Provider that is used to sell goods to the Service User.
2. General Provisions
2.1. Cookies. If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 30 days.
2.3. The Service Provider reserves the right to make changes to the provided e-store service at any time.
2.4. The Service Provider has the right to change the terms of the Contract of Use unilaterally without having the obligation to inform the Service User of the aforementioned in writing via e-mail.
2.6 Embedded content from other websites. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
2.8 What rights you have over your data. If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
2.9 Where we send your data. Visitor comments may be checked through an automated spam detection service.
2.9.2 Media. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
3. Products and Purchasing
3.1. As a rule, the displayed products are in stock. The availability of displayed products may change due to technical problems in the warehouse or e-store software.
3.2. If a product is not present in the warehouse, it is not possible to fulfill an order. In such a case, an employee of the e-store shall contact the user and offer the next possible delivery time, exchange of the product for another analogous product with the same price and quality or return the paid sum to the Service User within 30 days at the latest.
3.3. Displayed product photos are illustrative and may differ from the actual product. The Service Provider will do its best to display them as precise product descriptions as possible, but despite that, the e-store product descriptions may not be exhaustive and may contain unintended errors.
3.4. Products offered in the e-store are sold to individuals and also companies.
3.5. The Service User certifies that (s)he is at least 18 years of age.
3.6. The Service User selects the desired products and is subsequently obligated to enter the information (surname, forename, phone number, e-mail address, delivery address, postal index, and bank link) required for completing the order and shall pay for the products via the provided bank link or a bank transfer.
3.7. The Service Provider is obligated to provide true information required for completing the order. The Service Provider will not be held accountable for an unfulfilled order or any consequences related to incorrect information supplied by the Service User.
3.8. The sale takes place when the Service User has paid for the order using the e-store bank link or made a bank transfer in accordance with the issued invoice.
4.1. All prices displayed in the e-store are in euros and include VAT.
4.2. The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.
4.3. The Service Provider has the right to desist from fulfilling the order in the occurrence of a technical fault due to which the e-store prices were incorrect.
5. Delivery Time and Terms of Delivery
5.1. The Service User has the right to choose between different means of product delivery.
6. Withdrawal from the Contract Before the Service Provider Fulfils the Order
6.1. If the Service User wishes to withdraw from the Contract of Use after placing the order and before the Service Provider has fulfilled it, then the Service User is obligated to inform the Service Provider of this without any delay. The message must be sent to the Service Provider through the contact form. The e-mail must include the order number, which one wishes to cancel, and the Service User’s contact information (forename, surname, order date, phone number).
6.2. If the withdrawal request reaches the Service Provider after the Service Provider has fulfilled the Contract of Use, then the withdrawal from the contract is subject to the Contract of Use article Terms of Return.
6.3. The Service Provider shall transfer the sum paid to the Service User within 30 days from the receipt of the withdrawal request.
6.4. The money will be returned to the same bank account from where the money was paid to the Service Provider.
6.5. The Service Provider has the right to withdraw from the contract in the case that the product stock has been depleted.
6.6. The Service User shall be informed of the contract withdrawal or its denouncement via phone, e-mail, or post. In such a case the sums prepaid by the Service User shall be returned to the Service User’s bank account without delay but no later than within 30 days.
7. Terms of Return
7.1. The return period on products purchased from the e-store is 14 days if not defined otherwise in the contract.
7.2. The returned product must be without defects, complete, in its original packaging and unused.
7.3. In order to return a product, one must submit a request through the contact form. After confirmation is received with the RMA number, then returned items must be delivered together with its packaging to the place of initial delivery (local post office or SmartPOST parcel terminal) or the location of the Service Provider in Tallinn, Padriku tee 1/6 -7.
7.4. When returning the product, one must also provide the purchase invoice.
7.5. In the case of a return, the money shall be returned to the Service User within 30 days after the product is returned.
7.6. The money will be returned to the same bank account from where the money was paid to the Service Provider.
7.7. The Service User shall cover the transport costs connected with the return of the product.
8. Procedure for Filing Complaints
8.1. In accordance with the Law of Obligations Act article 210 section 2, all products sold via the e-store have a 2-year term for filing complaints.
8.2. The Service Provider shall not be held responsible for damages that occurred due to abnormal use, also for delays in delivery if this is caused by conditions the Service Provider couldn’t have been able to affect and/or which were caused by a force majeure.
8.3. The handling of exchange and returns takes up to three (3) weeks.
9. Terms of Privacy / Data Security
9.1. The Service User gives clear and conscious consent to the Service Provider for processing his/her personal information.
9.2. Upon placing the order, the information supplied by the Service User to the Service Provider shall be transferred into the client register and used for providing the sales service and goods to the Service User.
9.3. When requesting bank card information, a secure SSL data transfer protocol and MasterCard SecureCode and Verified by Visa security systems are used.
9.4. The Service Provider shall not have access to the supplied card details. For the purpose of making the transaction, the Service User is directed to the safe environment of the Card Centre for Banks (Maksekeskus AS, www. maksekeskus.ee). At the moment of the payment, the bank card details are entered into a database hosted by the Card Centre for Banks, and the data is stored also in the server hosted by the Card Centre for Banks.
9.5. The source of the personal data is the creation of a client relationship when the order is placed in the e-store.
9.6. The registered information comprises of data regarding the Service User order (surname, forename, address, phone number, address, year of birth, means of delivery, used method of payment), and agreeing to the Contract of Use.
9.7. Personal information is processed by Profitology OÜ.
9.8. Personal information required for delivering the goods to the Service User is forwarded to the companies performing the delivery service.
9.9. Personal data protection is guaranteed by security measures.
9.10. The Service Provider is obligated not to disclose registered personal data to third, unconcerned parties.
9.11. The Service Provider reserves the right to disclose information regarding the Service User in the case that the data is processed for the purpose of fulfilling obligations stipulated by the law by a person who has the appropriate legitimate right or is that takes place for the protection of the Service User’s personal life, health or freedom.
9.12. The Service User has the right to check his/her personal information, amend them, or remove them from the register.
9.13. The Service User gives the Service Provider the right to send a confirmation e-mail to the e-mail address entered when the order was placed.
9.14. The Service User gives the Service Provider the right to send sales offers to the e-mail address entered when the order was placed provided that the appropriate checkbox on the order placing page has been ticked.
10.1. The Service Provider is liable to the extent of the product selling price.
10.2. The Service User is obligated to use the e-store service only for the purpose corresponding to the law and good practice.
10.3. The Service User is responsible for acquiring and maintaining all software communication tools required for using the service, also for costs incurred from using the e-store service.
10.4. The Service User is fully responsible for all damages caused to the Service Provider, other Service Users, or third persons by the use of the e-store conflicting with the legislation or good practice.
11. Customer Support
11.1. The Customer Support works through the contact form.
11.2. Customer Support is working between 9 am and 4 pm (EET).
We shall reply to e-mails within two workdays.
12.1. Differences are solved in accordance with the laws valid in the Republic of Estonia.
13.1. The Service User is obligated to familiarize oneself with the terms of the Contract of Use.